Company Overview
LevelUp is a specialist agency that provides WordPress technical support and outsourcing solutions for vendors, agencies, and site owners. We have been servicing numerous WordPress companies for over 6 years now, and have a rapidly growing team of skilled and passionate WordPress professionals.
In line with the steady expansion of the company, we are in need of WordPress Hosting Technical Support Engineers with great communication skills backed by solid technical knowledge.
If you are a WordPress expert, possess exceptional troubleshooting skills, and thrive in a collaborative environment, we invite you to apply now.
Position Overview
As a WordPress Hosting Technical Support Engineer you will be providing support to web hosting customers via live chat & ticket-based support. In many cases you will be the customer’s first point of contact with the company and will be responsible for not only solving their problems but making them feel supported and advocated for. You will need strong troubleshooting skills and a desire to develop deep technical and product knowledge to enable you to quickly identify and solve customers’ problems.
Key Responsibilities
*Deliver world-class technical support to web hosting customers via live chat & ticket-based support
*Troubleshoot customer issues, identify the root cause and solve their problems
*Demonstrate a keen appetite for continuous learning, improving your technical & product knowledge to better assist customers
Qualifications
*1+ years of experience working in a web hosting technical support position
*Ability to troubleshoot basic WordPress theme & plugin issues.
*Experience using file management systems to troubleshoot WordPress websites and manage website content (e.g. FTP, CPanel)
*Proficient in configuring, updating and checking DNS & SSL
*Experience using the Linux Command Line
*Familiar with LAMP stack
*Experience supporting customers via live chat & ticket-based support
*Experience using help desk platforms (e.g. Help Scout, Intercom, Zendesk).
Skills and Competencies
*Excellent interpersonal communication skills with a positive, can-do attitude
*A strong team player with a supportive and friendly attitude, always willing to assist and work with teammates
*A strong technical aptitude and passion for web technologies
*Ability to multitask, being able to handle 2-3 chats concurrently
*Strong troubleshooting skills with an ability to quickly identify issues and isolate the root cause
*Prioritizes quick and accurate response times
*Genuinely cares about helping customers, listens to what they say and advocates for them
To apply, please complete the application form: /WordPressHTSEAF
NOTE: Please do not apply if you do not have the required skills/qualifications. Thank you.
Salary Offer
PHP 50,000 – PHP 60,000
Schedule
*Available to work full-time, 8-hour shifts (40 hours/week).
*Schedule – Must be willing to adjust to client requirements for a possible night shift.
Benefits
*Paid training
*Work from home
*Equipment provided
To apply, please complete the application form: /WordPressHTSEAF
NOTE: Please do not apply if you do not have the required skills/qualifications. Thank you.
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Company: WASHINGTON CONSTRUCTION
Name: Frictionless LTD
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