WordPress Support Agent

We’re looking for a remote WordPress developer with experience building and supporting websites for B2B and B2C clients. You will use your previous experience to work through support tickets and projects with our other remote team members.

You’ll help our clients achieve their growth goals by maintaining their WordPress websites and providing relevant conversion rate optimization suggestions for their target audiences. You’ll also learn how to work with a team of like-minded experts in the digital marketing and WordPress industries. You’ll:
– Manage support ticket requests from clients.
– Make intuitive and data-driven decisions to leverage conversion rate optimizations and achieve client goals
– Stay on trend with new insights for techniques to share and enhance best practices
– Implement strategists’ feedback to your projects
– Meet with your team 1:1 and attend group team meetings via Slack

We are based out of Portland, Oregon, and are lucky to be supported by employees around the globe. We are currently working with a talented team of support agents, writers, editors, content strategists, and SEO experts to deliver fantastic results to our clients, and we’ve made an impact by working on projects with industry leaders and startups.

Skills:
– You’re a natural-born WordPress developer! You probably spent a lot of time perfecting your craft, you have a strong grasp of PHP, Javascript, and WordPress, and you enjoy the creative aspect of building new plugins and websites.
– You understand the importance of organic search and search engine optimization (and if you don’t, you’re willing to learn).
– You’re organized and independent, but you love working in a collaborative and positive team environment.
– You love creating easy-to-use plugins and websites, and you’re a continuous learner
– You want to grow in the role and give us the honor of growing your career with us

Requirements:
– You will need to have previous WordPress experience.
– You will need to work US working hours from either 09:00 to 17:00 Pacific Time or 08:00 to 16:00 Pacific Time

Within 1 month you will:
– Complete our onboarding program designed to get you up to speed on our business, vision, and team and gain an understanding of how your role fits into Stoute Web Solutions’ broader organization.
– Conduct 1:1s with your team to learn more about creating easy-to-use websites, plugins, SEO, and marketing in general
– Deliver tickets ready for client review in collaboration with your project manager.

Within 3 months you will:
– Become completely independent when it comes to support tickets
– Work on exciting projects where you can polish your skills
– Continue to improve and track your progress in WordPress development and SEO with your support team and Project Manager
– Deliver near-perfect customer interactions
– Progress to a Senior Developer role that will put you on track to further promotion path

Within 6 months you will:
– Progress to a Senior Developer Role
– Mentor, assist, and train new developers and Support agents
– Create enablement documentation for other developers

Stoute Web Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All job submissions NEED to be submitted via the OLJ portal. Any submissions sent via email, social media, website contact forms, etc will be immediately rejected.