WordPress Support Engineer

Great opportunity for a solid WordPress administrator able solve problems, install and configure plugins, and manage customer websites ensure functionality, availalbility, and security. 20-30 hours per week availalble.

*** About Us ***

We are GorillaHub. We are a UK-based web services company and have been in business for 8 years.

We have an excellent reputation for service and delivery and have solid processes, delivery framework, and automated tools and are now looking to scale by acquiring new Care Plan customers and increasing revenue from our existing customer base.

We have a business strategy based on 2 types of work & customers:

• Higher-end, complex WordPress sites, API integrations, custom development, and technical solutions for larger business customer
• Brochure-style websites, WordPress management plans and similar services. These lower-tier services are designed for small businesses, startups, and entrepreneurs and are purchased online and delivered using standardised delivery and support methods.

To support business growth, we are currently expanding our Philippines-based team.

Working as a WordPress Support Engineer, your role will be to support our growing customer base by managing WordPress websites, providing technical support and problem management,

*** You Need ***

• Strong knowledge of WordPress troubleshooting
• 2+ years’ experience in WordPress administration
• Ability to work with themes and plugins
• Proficiency in building sites with Elementor
• A solid understanding of custom fields and dynamic data
• Expertise in WordPress management, plugins, performance, security and troubleshooting
• Interest in keeping up with the current trends and technologies of today
• Work Flexibility– no 2 days are the same
• Attention to detail. Able to spot mistakes and not afraid to point out to the team to work out a solution

*** You Are ***

• Based in the Philippines, with good verbal and written English
• Able to solve problems and suggest solutions often unsupervised
• Set up with a professional working environment, fast and reliable internet connection, and video calling setup
• Comfortable discussing solutions and progress on video calls
• Keen to learn and a have natural curiosity to develop solutions to improve day-to-day work through automation

*** Why GorillaHub? ***

• A varied and challenging working environment, with constant opportunities to learn new skills and technologies as we enhance our systems and services
• Informal management style with a strong focus on self-leadership
• Exposure to data-driven decision-making, information dashboards, automation, and constant technical improvements such as AI
• Permanent-style engagements, monthly salary, 13th month, paid holidays, and flexibility on coverage and working patterns
• We have a well-established presence in the Philippines with over 20+ hires made since 2015
• A brilliant, young, and dynamic team
• We ARE NOT a web agency!
• A great alternative to traditional freelancing or on-demand VA positions

*** To apply ***

Send a cover email with the subject line “WordPress Support Engineer”, explaining why you think you are a good fit to Click to view along with an up-to-date resume.