Workforce Management/Performance Analyst

Community Minerals is a company that specializes in the purchase of mineral or royalty rights all over the US. We have earned an “A+” stellar reputation with hundreds of satisfied customers.

Scope:
The workforce/reports analyst role shall be focused on but not limited to the analysis and processing of business processes and initiatives to ensure the attainment of the organization’s goals and objectives. This role is also responsible for activities that support the creation and management of dashboards and reports which will guide the management’s decision-making process.

Responsibilities:

* Building and designing reports from multiple data sources exported from varied systems and tools
* Generating and updating daily, weekly, monthly, and yearly KPI reports to be used in tracking and evaluating team performance
* Work in direct partnership with leadership to understand the organization’s needs around data analysis and data processing aimed toward implementing data-driven decisions
* Accountable for real-time reporting, documenting, and diagnosing trends on key performance metrics
* Implementing processes for data collection, cleanup, maintenance, analysis, forecasting, and validation for organization-wide data
* Executes marketing response forecasts and owns the development and implementation of staffing and metric models, reporting, and analysis
*Develop, maintain, and update process-related handbook for all aspects of the role

Qualifications:
* Bachelor in Statistics, Computer Science, Economics, Data Science, or other relevant experience working with data and data analytics
* Must have experience and knowledge of performance metric analysis
* Must have Structured Query Language skills and intermediate to advanced proficiency in MS Excel/Google Sheets
* Inquisitive and analytical to understand root causes and patterns in data
* Proactive in communicating with the team any identified areas of opportunity
* Excellent organization skills to handle multiple tasks within set deadlines
* Excellent oral and written communication skills to effectively convey information and develop presentations for multiple levels of the organization
* Strong quantitative skills in data management and application of statistical tools and models
* Must be willing to work on US Business hours
* Experience in workforce management with a call center company is an advantage

We Offer
* Remote Work Set-Up enabling you to operate from the comfort and convenience of your own chosen workspace
* Comprehensive Health, Dental, and Life Insurance for you and your dependents
* Health and Wellness Perks to help maintain a healthy work-life balance
* Competitive Salary in U.S. Dollars
* Company bonuses and performance incentives
* Career growth and promotion opportunities

HOW TO APPLY?
* click on this link Click to view/performance-data-analyst
* click on “APPLY NOW” button