Workforce Management Real Time Analyst

PLEASE APPLY USING THIS LINK: Click to view/workforce-management-real-time-analyst

About Us:
With over 100 years of combined industry experience, the Community Minerals team specializes in the purchase of mineral or royalty rights all over the US. We have earned a stellar reputation with hundreds of satisfied customers and an “A” Rating with the Better Business Bureau. With our proven track record, we continue to serve mineral owners in several states with transparency, accountability, and a personalized experience to meet individual needs.

Job Summary:
The Real-Time Analyst will play a crucial role in ensuring the optimal management of our marketing campaigns based on our workforce capacity and upholding the highest level of operational efficiency. He/she will collaborate closely with various departments to plan outreach efforts, manage staffing levels, and recommend actions based on intraday reports.

Job Description
* Proactively oversee outbound campaigns to generate inbound call-backs while staying within the Sales team’s operational capacity
* Monitor real-time workforce activities to ensure adherence to schedules
* Promptly report and highlight any abnormal surge in inbound contacts compared to the forecasted volume, enabling management to swiftly implement necessary action plans
* Ensure compliance with call-related performance metrics such as AHT and ACW Time
* Collaborate with team leads and supervisors on real-time staffing needs and their implications on scheduled plans
* Assist with updating workforce-related intraday reports
* Allocate leads and deals to our sales team by promptly evaluating incoming responses from outbound marketing via text, email, and calls, ensuring optimal utilization.
* Vigilantly oversee deal turnaround times to guarantee swift and punctual responses to outbound marketing initiatives.
* Contribute to the continuous improvement of workforce management processes and systems

Qualifications:
* Proficiency in MS Office programs
* Strong analytical skills with the ability to interpret data and make real-time decisions
* Excellent communication skills and the ability to collaborate effectively with cross-functional teams
* Detail-oriented mindset with the ability to multitask and manage priorities in a fast-paced environment
* Experience in real-time analysis or workforce management is an advantage

What’s in it for you:
* Competitive Compensation: Earn $3.5 to $4 per hour, commensurate with your skills and experience.
* Work Your Way: Embrace the convenience of remote work from your chosen workspace.
* Health and Happiness: Comprehensive Health, Dental, and Life Insurance for you and your loved ones for Philippine based team members only.
* Wellness Perks: We care about your work-life balance and offer health and wellness benefits.
* Success Incentives: Enjoy company bonuses and performance-driven rewards.
* Soar with Us: Opportunities for career growth and promotions await you.
* Positive Vibes Only: Experience a supportive and uplifting work culture.
* Annual Bonus: We value your dedication throughout the year, rewarding you with annual performance bonus shared at the end of the year.
* Performance Raise: Your hard work doesn’t go unnoticed. Be ready to seize opportunities for salary increase based on your outstanding performance.

System Requirements
* To ensure optimal performance and functionality while using different web and application tools, please make sure that your system meets the following requirements:

Operating System:
* Windows: Windows 8.1 (64-bit) or higher
* macOS: macOS 10.13 (High Sierra) or higher

Processor:
* Intel: Skylake-class 6th Gen i3, i5, or i7 processor or higher
* AMD: Excavator-class (2015) processor or higher

Memory (RAM):
* A minimum of 8 GB of RAM is required.