Workforce Manager

We are seeking a highly organized and analytical Workforce Manager to join our team. The Workforce Manager will play a pivotal role in forecasting staffing needs, creating capacity plans, and effectively assigning staff to various operations within the organization. This position requires someone with a keen eye for detail, strong analytical skills, and the ability to strategize and execute workforce management initiatives efficiently.

Responsibilities:
– Develop and maintain comprehensive workforce forecasts based on historical data, business trends, and operational requirements.
– Create capacity plans to ensure adequate staffing levels to meet business demands, considering peak periods, seasonality, and other variables.
– Collaborate with department heads to understand operational needs and align staffing accordingly.
– Assign new hires who have completed training to the operation department managers, facilitating a seamless transition from training to operational roles.
– Responsible for monitoring, auditing and identifying appropriate staffing per pod/husk.
– Utilize workforce management software or tools to optimize scheduling, ensuring maximum efficiency while minimizing overstaffing or understaffing situations.
– Monitor and analyze key performance indicators (KPIs) related to workforce management, making data-driven recommendations for improvements.
– Implement and refine workforce management strategies to enhance productivity, reduce costs, and streamline operations.
– Train and educate staff on workforce management procedures and best practices.

Qualifications:

– Proven experience (2+ years) in workforce management, capacity planning, or a similar role.
– Experience in the BPO Industry as a Workforce Manager is a PLUS!
– Proficiency in workforce management software/tools (e.g., workforce scheduling software, ERP systems).
– Strong analytical skills with the ability to interpret data and make strategic recommendations.
– Excellent communication and interpersonal skills to collaborate effectively across departments.
– Detail-oriented with the ability to multitask and prioritize in a fast-paced environment.
– Problem-solving abilities with a proactive approach to addressing workforce challenges.

Expectations:
– Competitive salary base
– 40 hours a week, 8 hours a day
– Permanent WFH setup
– The work schedule is in Eastern Standard Time (Monday to Friday only)
– A dual Monitor setup is required (at least 8GB of RAM)
– Must have at least 25 MBPS internet speed
– Must meet or exceed the learning and performance targets set by the trainer, manager, and director for the next level position.
– Must consistently maintain good performance and seek skills development for professional growth.

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