ZOHO Implementation Manager

This is a project position. I would expect it would last a minimum of 6 months – 12 months and depending on how the person does and the overall fit, it could turn into a long term position.

The Implementation Manager plays a significant role in ensuring that new software or systems are seamlessly integrated into a company’s existing workflow. This position involves coordinating with various departments to understand their needs and challenges, thereby tailoring the implementation process to meet these specific requirements. By overseeing the project from conception through to completion, the Implementation Manager ensures that all technical and non-technical aspects of the new system are addressed, facilitating a smooth transition for all users. Their expertise not only in the technology being implemented but also in project management and communication, enables them to bridge the gap between the technical team and end-users, ensuring that the new system is adopted efficiently and effectively.

Implementation Manager Job Duties

· Oversee the planning, execution, and delivery of ZOHO software implementation projects, ensuring they are completed on time, within budget, and meet client specifications.

· Collaborate with cross-functional teams, including sales, product development, and customer support, to ensure a seamless transition from sales to implementation.

· Set-up ZOHO software based on feedback from cross-functional teams and knowledge of how best to build software

· Develop and maintain comprehensive project documentation, including project plans, progress reports, and risk assessments, to ensure all stakeholders are informed and aligned.

· Facilitate training sessions for clients, ensuring they have the knowledge and resources needed to effectively use the software.

· Customize software configurations to meet the specific needs and requirements of each client, ensuring optimal performance and satisfaction.

· Conduct post-implementation reviews to gather feedback, assess project success, and identify areas for improvement in future projects.

· Manage client relationships throughout the implementation process, acting as the primary point of contact for any questions, concerns, or changes.

· Research and implement new methodologies and technologies to enhance the implementation process and improve efficiency and client satisfaction.